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Reusing made for the people.
TAP&REUSE is the world's simplest return system for reusable packaging. No apps, no deposit, no barriers!
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I broke my cup - can I get my money back?If you broke the lid, you can return the cup within 7 days, and we won’t charge the fee. However, if the cup itself is broken, the fee will still apply.
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Where do I return my cup?You can return your cup in the Circular&Co return points and/or at the counter. You can scan the QR on the cup to see all the locations where you can return your cup.
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I returned my cup but I’ve still been charged.We apologise for this! Please contact us at https://www.tapandreuse.co.uk. On the top right, click on “Support” and send us a message. Please specify the day & time of the bank transaction (i.e. when you have been charged)
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When does the £.01 fall off my bank app?The £0.01 usually falls off your bank app within 7 days from the borrow date, but it depends on your bank and can take longer, sometimes up to 1 month.
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Can I borrow more than one cup?Yes, you can borrow more than one cup with a single tap.
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Are the cups dishwasher safe?Yes, the cups are dishwasher safe.
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Are the cups microwave safe?Yes, the cups are microwave safe. However, avoid overheating and ensure the lid is removed before microwaving.
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I’ve lost the lid. What should I do?If you’ve lost the lid, you can still return the cup without it. The fee will not be charged as long as the cup is returned within 7 days.
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I lost the cup. What happens now?If you lose the cup, the full fee will be charged after 7 days.
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I never borrowed a cup - I don’t recognise this charge. What should I do?Please contact us with details of the charge, and we’ll investigate it for you.
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I want to keep my cup. Can I?Yes, if you keep the cup for more than 7 days, the full fee will be charged, and the cup is yours to keep.
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What’s the time limit to return my cup?The time limit is usually 7 days, but it can be shorter in certain cases, like events. You can always scan the QR code on the cup to check the exact return deadline.
FAQ
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