Terms and Conditions
These apply when you tap your card to borrow. If you have been charged and think it is a mistake, start at our support page.
Tap&Reuse™ general terms · Last updated 1 September 2026
Please read these General Terms and Conditions carefully. By tapping your card on the Tap&Reuse™ payment card terminal, you agree to be bound by these Terms and Conditions.
1. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement in order to participate in Tap&Reuse™.
2. Payment method
You must use a valid debit or credit card, or a linked mobile payment method, with sufficient funds available to cover the non-return fee at the time you tap. No payment is taken at the point of borrowing.
3. Borrowing
Tapping your payment method links the returnable packaging to that payment method. You may tap more than once to borrow more than one item. You remain responsible for every item borrowed against your payment method, including items borrowed for the use of another person.
4. The returnable packaging
The returnable packaging is food safe and designed to withstand commercial use and washing. It remains the property of Kleen Hub or the operating partner until a non-return fee is charged in accordance with clause 6.
The packaging is provided free of charge for the duration of the return period. You agree to use it for its intended purpose and in line with any instructions given at the location.
5. Return period
You must return the packaging to a designated collection point within the return period. The standard return period is 7 days. Individual locations and events may set a shorter or different period. The return period applicable to your item is shown when you scan the QR code on the item.
6. Non-return fee
If the packaging is not returned to a designated collection point before the end of the return period, a non-return fee is charged to the payment method you tapped. The fee for a coffee cup is 3 GBP or 3 EUR. Fees for other items vary according to the item and are displayed at the point of borrowing or on scanning the QR code.
Once the non-return fee has been charged, ownership of the item passes to you.
7. Damaged or incomplete items
A missing or damaged lid does not attract a fee provided the item is returned within the return period. If the item itself is damaged beyond reuse, the non-return fee applies.
8. Disputes and refunds
If you believe you have been charged in error, contact us. Use the refund request form linked at the top of this page if you are in the United Kingdom, or email care@kleenhub.com. Please include the date and time of the transaction and any reference shown in your banking application.
9. Personal data
We do not require your name or the creation of an account. We link an item to a payment method for the purpose of operating the return system. For details of what we process and why, see our Privacy Policy.
10. Intellectual property
All content, trademarks and other intellectual property connected with Tap&Reuse™ remain the property of Kleen Hub as owner or licensee. You may not reproduce, distribute, modify or create derivative works from our content or products without prior written consent.
11. Termination
Kleen Hub may terminate or suspend access to Tap&Reuse™ without prior notice or liability, including where these Terms and Conditions have been breached.
12. Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. Subject to that, Kleen Hub, its directors, employees, partners, agents and suppliers are not liable for any indirect or consequential loss arising from use of the service.
13. Changes
We may update these Terms from time to time. The version published on this page applies to your use of the service.
14. Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of Denmark, and the Danish courts have jurisdiction over any dispute arising from them.
If you use Tap&Reuse™ as a consumer, this choice of law does not deprive you of the protection of any mandatory consumer protection rules of the country in which you are resident, and you may also bring proceedings in the courts of that country.
15. Contact
Kleen Hub ApS, Applebys Plads 7, 5. 1411 Copenhagen K, Denmark. Email care@kleenhub.com