Where is kleen hub currently in operation?

So far, our reusable system can be used for takeaway from various restaurants and cafes in Copenhagen and Aarhus. We're also working with canteens, caterers, grocers, and other corporations. You can find all our partners on our homepage or on our app.



How does the kleen hub system work?

In addition to cars and scooters, kleen hub is bringing the sharing economy to the next level. First, customers download the app and register themselves a single time. You can then see which restaurants and cafes are participating with kleen hub. At any chosen partner, simply open the app, scan the restaurant’s or cafe's provided NFC card, select the number of items you wish to rent, and confirm. That’s it! No deposit is required. After consumption, you can return the used item to any of the participating stores, where they're dishwashed for the next use. As long as you return the kleen hub packaging to any restaurant or cafe within 10 days of being issued, there is absolutely no fee!



Why do I have to enter my payment details when registering?

Similar to other sharing services, you must register to join kleen hub. By doing so, we can guarantee cashless and convenient processing. For kleen hub, the payment details serve as security that you will return the packaging to our system. Remember, you don’t even need to pay a deposit to use kleen hub containers! However, if you fail to return your packaging within 10 days, you will be charged DKK 100 for boxes and DKK 150 for cups. This allows us to replace the packaging in our system and continue fighting waste.



Why do I have to scan the NFC card in the store?

When you scan the store's NFC card, kleen hub is then able to digitally process your rented packaging via our platform. This helps both us and you keep track of how many items you have rented.



What if my cell phone is not NFC capable?

This is not a problem. When borrowing or returning packaging, simply click “passcode” at the bottom of your screen. Next, allow the store employee to enter the code for you. Confirm the number and size of items, and you’re finished!



Do I need to wash the packaging before returning it?

It is best to at least rinse the packaging immediately after use, regardless of when it will be returned. As the containers will be washed no matter what, you may return your used, unwashed container the same day if you wish. If several days go by before returning your items, please rinse it with water to prevent mold. Our stores check all items upon return. Kleen hub is not obliged to take back deliberately damaged containers or containers that have clearly not been used for food. In this case, you will be billed for DKK 100. Please treat kleen hub's packaging with care; this enables the containers to be reused many times, saving tons of waste!



Where can I return my used kleen hub packaging?

After use, you can conveniently return your box or cup to any participating restaurant and cafe listed in the app.Remember, boxes can only be returned at restaurants and cups only at cafes. Remember to scan the restaurant’s NFC card and confirm the number of items you are returning.



What happens after I return my packaging?

After returning your packaging physically in the store as well as digitally in the app, it will be checked by our partners in the store and then hygienically cleaned in an industrial dishwasher. The packaging is then ready to be used by the next kleen hub customer!



What happens if I never return the packaging?

If the packaging is not returned within 10 days of issuance, you will be charged DKK 100 for boxes and DKK 150 for cups. The packaging then becomes your and doesn'thave to be returned. Remember, the kleen hub system works optimally if the packaging is being returned and reused. Please remember to return your used box or cup so we can fight plastic waste together.



How do I know how many items I have rented in my account?

Within the app, under the “items” tab on the bottom-screen menu, you can see the number of items you have rented. If you have active boxes or cups, the remaining number of days and hours until the latest return date will be shown. You can also see your history of use.



What is kleen hub packaging made of?

Kleen hub's boxes and cups are mostly made of 100% BPA-free stainless steel. They are light, extremely durable, and almost leak-proof. After considering many different materials and manufacturers, we decided this high-quality steel was best. It’s also particularly easy to recycle! Stainless steel allows our packaging to be reused more times, resulting in a lower impact on the environment.



How heat-resistant and leak-proof is kleen hub packaging?

Kleen hub's cups are made in double-wall stainless steel. This allows you to get a hot coffee without burning your hands while keeping it warm for a long time. The same applies when you get a cold drink: the liquid is isolated from the outside and keeps its tempereature. Kleen hub’s boxes are almost, but not entirely, leak-proof. Please be aware of this when transporting your takeaway food; if the boxes are handled in a normal, upright manner, you will prevent unnecessary spillage. Remember to be careful and avoid burning yourself when the containers are holding hot food.



What kinds of food and drinks are suitable for kleen hub's packaging?

Kleen hub’s high-quality packaging are suitable for all warm and cold dishes and drinks. At the moment, restaurants use our boxes for vegetarian dishes, pasta, risotto, curries, soups, salads, muesli, pokébowls, and breakfast bowls and our cups for both warm and cold drinks such as ice coffee, latte, filter coffee, slush, etc...



Why do our society and planet need kleen hub?

Kleen hub is here to help you do your part in reducing waste. Ordering takeaway in enormous amounts of garbage, and most of the single use packaging is being used for only 30 minutes or less. Did you know that only 9% of plastic actually gets recycled? Unfortunately, the other 91% ends up in landfills, incinerators, and the environment. Because of the pandemic, the demand for meal takeaway and delivery has surged dramatically. Subsequently, the industry and its customers are creating A LOT more trash. How can we solve this growing issue? Kleen hub has established a convenient and innovative solution; the consumer can always use a free, freshly washed reusable packaging, completely preventing unnecessary waste!



How is kleen hub better than compostable or disposable containers?

Kleen hub does not produce any waste at all. In comparison with conventional single-use options, reusable containers yield a better ecological balance after just 30 washes! Meanwhile, other “biodegradable” materials such as bioplastics (PLA) and bagasse incessantly end up in garbage bins without being properly recycled. These options consume massive amounts of resources during production and transportation. Instead, experts strongly advocate for reusable solutions. With kleen hub, you can confidently rely on a 100% circular system and avoid senseless trash.



For kleen hub users, what are the advantages?

As a kleen hub customer, you are improving the takeaway experience while significantly reducing your own plastic waste. You’re waving goodbye to your guilty conscience and saying hello to a cleaner planet! Within the kleen hub app, you can even see how much plastic and CO2 you have avoided by using our stainless-steel packaging.



For store owners, what are the advantages?

For kleen hub’s partners in the restaurant industry, the main advantages are the reduction in packaging waste and costs. Simultaneously, stores can offer their customers an upgraded takeaway experience with kleen hub’s durable containers.



What is the ecological balance of the kleen hub containers and how many times can they be reused?

According to the manufacturer, our packaging can be used up to 1000 times. After just 30 uses, they are already more environmentally friendly than disposable plastic, paper, aluminium, or “biodegradable” packaging.



How is kleen hub packaging dismantled and disposed of?

If a kleen hub box or cup becomes unusable, it is collected and recycled in a controlled manner. During this process, the packaging is melted down to create other products. This way, our system remains circular and we completely avoid creating waste! This is one reason we chose stainless steel for production: the packaging can be easily recycled.



What does kleen hub do with my data?

We collect your personal data to communicate with you regarding your rented packaging. With your information, we can remind you to return items, therefore helping you participate resourcefully in our circular, reusable system. Your data is protected by encryption and server structures. Your payment data is processed and stored by the external payment provider, Stripe. Our digital system also makes it possible to measure how much packaging and CO2 have been saved by you and fellow kleen hub users!